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Why Don’t Some People Use Chatbots?

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Note: This analysis is an excerpt from a broader June 2026 study about Americans and artificial intelligence .

About this research This study is a part of Pew Research Center’s latest effort to explore how Americans use and view artificial intelligence (AI).

Why did we do this?

The Center conducts research to inform the public, journalists and decision-makers. Tracking the rise of AI in society has been a key priority for us over the years. It’s important to understand how people use AI in their lives and how they feel these tools will impact themselves and society.

Learn more about Pew Research Center .

How did we do this?

We surveyed 5,119 U.S. adults from Feb. 17 to 23, 2026. Everyone who took part in this survey is a member of the Center’s American Trends Panel (ATP) . The survey represents the views of the full U.S.…

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