Sorry if this was already answered on here but - has anyone gone through the process of changing the name on your account through Edfinancial? I just got married and updated the name on my bank account, which Edfinancial flagged since it doesn’t match my maiden name on my student loans. This basically put a hard-stop on my AutoPay and now I have a missed payment.

Everywhere on the website just says “submit a written request” so I just did so in the online Customer Care Form (though I’m skeptical of these online forms because I often don’t get confirmation emails that it actually went through and then it just hangs out there in the nether and I don’t get anything answered).

Anyone successfully done this before? The Edfinancial AI chatbot is telling me to mail a written request to their PO Box along with a copy of my drivers license (are we living in 1976??) I’d rather upload documentation securely before sending it in the mail. Any input would helpful!