An OMAAT reader shared a frustrating Ritz-Carlton experience with me, and unfortunately my take on this is likely pretty cynical…

Ritz-Carlton Jakarta provides poor service recovery

My take on this Ritz-Carlton compensation situation

Bottom line

Ritz-Carlton Jakarta provides poor service recovery

Marriott Bonvoy Titanium member Scott completed an 18-night stay at the Ritz-Carlton Jakarta Mega Kuningan , in Indonesia.

Scott had a variety of service failures during his stay, ranging from a lack of reliable hot water, to poor room maintenance, to seeing vomit on the club lounge floor, to a lobby security incident involving a prostitute, to repeated failures to address the problems.

While Scott tried to get a resolution to this early in the stay, the hotel did a poor job being responsive and addressing his issues.…