The Amritsar Consumer Commission has directed a telecom company to restore a 61-year-old retired Army man’s old prepaid mobile number, issue him a new SIM and waive outstanding dues of Rs 2,155. The old man claimed that he had been using the number for years after it stopped working.

President Kumar Chopra , members Mandeep Kaur, Lakhwinder Pal Gill observed that the complainant’s mobile number was very old and he had shared it with his relatives and work colleagues from an Army unit .

The October 16 order said, “The present complaint can be disposed of, and the same is disposed of with observations that the complainant will visit the showroom…and submit the requisite documents and fulfil the required formalities with the opposite party within one month from the date of receipt of certified copy of the order.”

Noting that the telecom company was ready to waive off the defaulted amount of the complainant and to issue a new SIM with the old mobile number, the commission directed, “the complainant must…