A passenger who missed his Bengaluru-bound flight last year and had to buy a fresh ticket has now been awarded Rs 71,587 by the New Delhi District Consumer Disputes Redressal Commission after the airline failed to prove that he had reached the check-in counter late.

President Poonam Chaudhry and member Bariq Ahmad observed that the airline had not placed any evidence such as CCTV footage to prove that the complainant was not on time.

“…the OP has not placed any cogent evidence like the CCTV footage or any other material to show that the complainant was not on time, this Commission is of the view that the complainant must get the relief prayed for,” the order read. The complainant had alleged that he missed his flight due to the negligence of the airline’s ground staff.

Flight missed

The complainant told the commission that he had booked a round-trip ticket from Delhi to Bengaluru for June 22, 2025, with his return journey scheduled for June 28.…