A Chhattisgarh consumer commission has directed a holiday membership company to refund Rs 1.06 lakh to a man after it allegedly failed to provide promised holiday facilities despite collecting membership and annual maintenance charges . The commission found it to be guilty of deficiency in service and unfair trade practice.

A bench of president Dakeshwar Prasad Sharma and members Nirupama Pradhan and Anil Kumar Agnihotri of the Raipur District Consumer Disputes Redressal Commission also awarded Rs 25,000 compensation and Rs 10,000 in litigation costs.

“Despite paying the entire amount in advance every year for an annual maintenance charge, the holidays for the said year were not carried forward to the next year, and even after receiving the full amount in advance, arrangements were not made at the place requested by the complainant, which clearly amounts to deficiency in service and unfair trade practice,” the October 14 order stated.

The commission observed that the company had failed to produce the…