An advocate lost money in two unauthorised transactions after being tricked into downloading an app on the pretext of updating his mobile connection’s KYC. A Delhi consumer commission has now directed the State Bank of India (SBI) to pay Rs 50,000 to the advocate.

The bank had rejected his claim, arguing that the transactions were authenticated through an OTP sent to his registered mobile number. However, the commission noted that the customer had not shared any OTP and had reported the transactions promptly.

President Divya Jyoti Jaipuriar , along with members Ashwani Kumar Mehta and Harpreet Kaur Charya , heard the complaint on October 14 and found that the transaction of Rs 35,000 took place after the complainant had blocked his debit card and disabled UPI services in 2021.

“In cases where the losses are due to negligence by a customer , such as where he/she shared the payment credentials, the customer will bear the entire loss until he/she reports the unauthorized transaction to the Prepaid Payment…