We publish a rundown every week of new services for ecommerce merchants. This installment includes updates on reusable packaging, dropshipping, product feeds, finance, fulfillment platforms, B2C marketing, agentic commerce, and AI-powered contact centers.

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New Tools for Merchants

FedEx and Returnity launch reusable box solution for B2B shippers. FedEx has launched a reusable packaging system for B2B shippers, developed with Returnity , a packaging provider specializing in circular logistics. FedEx and Returnity have enabled FedEx’s U.S. B2B customers to switch from corrugated to reusable boxes without incurring additional handling fees. The program will expand to Australia and Europe soon, per FedEx.

Returnity

Doba launches beta of an AI dropshipping agent, Pilot. Doba , a dropshipping platform, has launched a beta version of Pilot, an AI dropshipping agent.…