22 min read

AI , UX , Design

We’ve fallen into conversational tunnel vision, defaulting every AI capability into a chat-based interface simply because LLMs are trained on dialogue data. But great UX is about matching modality to users’ context, intent, and cognitive load, so the interface adapts to the user, not the other way around.

The design community has entered a period of conversational tunnel vision. Because Large Language Models (LLMs) are trained on dialogue, the industry has collectively decided that the chat bubble is the natural home for every AI capability. While the chat interface is a viable and powerful option for many tasks, it is one tool in an expansive toolkit.…