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JetBlue CEO Calls Out Wheelchair Abuse At Airports, But Is There A Fix?
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JetBlue CEO Calls Out Wheelchair Abuse At Airports, But Is There A Fix?

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JetBlue CEO Joanna Geraghty has called out a real problem in air travel: passengers who request wheelchair assistance to skip lines and board early. The problem is obvious. The solution is not.

JetBlue CEO Calls Out Wheelchair Abuse At Airports, But Is There A Fix?

JetBlue CEO Joanna Geraghty recently addressed the difficult issue of wheelchair abuse, a topic we have visited from time-to-time that strikes me as almost as egregious as the fake service dog problem.

During an appearance at WBUR’s Breakfast Club , Geraghty said airlines are required to provide wheelchair assistance when passengers request it, but that some passengers exploit the system to move to the front of the line.

As flagged by Business Insider , Geraghty said:

“We have certain flights that have 23 to 25 customers with wheelchairs, and, frankly, nobody wants to try to address some of those challenges because it’s a very tough situation to navigate, both politically, but also just heart.”

She also acknowledged the problem more…

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