A man ordered a ready-to-wear saree for his wife in November 2024 from an online boutique but never received it. A Kerala consumer commission has now ordered the seller to pay him Rs 10,702 after finding that he received only a blouse piece instead of the saree, and that too after filing the complaint.

President Krishnan K , along with member Beena K G of the Kasaragod District Consumer Commission , was hearing the complaint filed by the man who allegedly ordered a yellow ready-to-wear saree from an online seller in November 2024 and paid Rs 1,702.40 through Google Pay.

“It is clear that the opposite party (online boutique) had committed deficiency in service and unfair trade practice despite misleading advertisements, and the complainant had undergone monetary loss, mental agony and emotional stress due to the illegal act of the opposite party,” the October 30 order read.

No saree, no refund

The man claimed that he placed an order for a ready-to-wear saree through a fashion brand and online boutique for…