The national consumer commission concluded that the vehicle was sold in a manner that was “irregular and illegal,” amounting to a deficiency in service under the Consumer Protection Act. (Image generated using AI)

Consumer news: The National Consumer Disputes Redressal Commission (NCDRC) has dismissed a revision petition filed by HDFC Bank , upholding that the repossession and subsequent sale of a borrower’s vehicle were carried out in violation of principles of natural justice and fair procedure.

A bench of Justice A P Sahi , President, and Member Bharatkumar Pandya was hearing a revision petition challenging the order dated September 29, 2020, of the Andhra Pradesh State Consumer Commission , which had affirmed the district consumer commission’s order of February 8, 2017 granting compensation to the complainant.

“The entitlement of the bank to repossess the vehicle cannot be exercised in a manner that is opaque, arbitrary and in violation of the principles of natural justice ,” the national consumer…