Observing that the hotel failed to refund the established advance amount to the bride’s father, despite the extraordinary circumstances of Covid-19 and repeated requests, the Jaipur District Consumer Commission had directed the hotel to refund Rs 2 lakh to the father who cancelled his daughter’s wedding booking due to lockdown restrictions.

A bench of president Devendra Mohan Mathur and member Pawan Kumar Bhardwaj held the hotel deficient in service for retaining the advance and also awarded Ra 11,000 as compensation and litigation costs.

“In the present case, the cancellation of the programme was not due to any ordinary personal reason but because of the COVID-19 pandemic and the statutory restrictions imposed by the government.…