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I’ve worked in retail and customer service for years, but I’m struggling to transition into an office job. Is my resume the problem?

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Hey everyone!

I’m 23 and currently trying to transition out of retail sales into a more traditional office or administrative position.

I’ve worked at Spectrum, T-Mobile, Lowe’s, and previously had some administrative experience with California EDD. I also have experience with customer accounts, billing issues, training employees, and using different computer systems.

I’m currently pursuing an associate degree in Business Administration.

I’ve been having a difficult time finding a job, and it’s honestly becoming pretty discouraging. I know I have work experience, but I’m starting to wonder whether my resume is holding me back or if I’m applying for positions I’m not qualified for.

I’m mainly looking for:

Administrative assistant or office support positions

Customer operations or account support roles

Monday–Friday schedules, preferably regular office hours

Around $25/hour, although I’m open to other opportunities

I’m not interested in returning to commission-based sales.

I’d really appreciate some…

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