A Rajasthan consumer commission has held a retail supermarket liable for deficiency in service after it allegedly charged a customer Rs 5.50 over the maximum retail price (MRP) for a glue stick, and ordered the store to refund the excess amount.

A bench of president Subesingh Yadav and members Hemlata Agrawal and Ashutosh of the Jaipur District Consumer Disputes Redressal Commission also awarded the complainant Rs 5,000 as compensation for mental harassment and Rs 3,000 for litigation costs.

“The opposite parties did not resolve the complainant’s grievance promptly. The act of the opposite parties falls within the category of deficiency in service.…