A wedding photographer booked to capture a couple’s big day personally sent his team instead, and they arrived 70 minutes late, missing key moments like the bride’s procession and the groom’s arrival, according to the bride’s complaint. A Karnataka Consumer Commission has directed ‘Karthik Singh Photography’ to pay Rs 25,000 in compensation and Rs 10,000 towards litigation expenses, holding that the failure to honour the commitment amounted to deficiency in service.

The Hassan District Consumer Disputes Redressal Commission president Chanchala C M and member Anupama R were a complaint filed by Dr Chinmayi M against photographer Karthik Singh and his wife Sharvari, an associate or representative of the business alleging deficiency in wedding photography and videography services and seeking a refund of Rs 1.4 lakh, Rs 1 lakh in compensation for mental agony, Rs 5,000 towards incidental expenses, Rs 3,000 in travel expenses, and a declaration that the photographer’s demand for Rs 32,000 was illegal.

“Sending…