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Southwest rewinds its extra-seat policy for plus-size passengers

Business - Latest - Google News·5 months ago
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Southwest Airlines, which received backlash from the plus-size community earlier this year when it tightened its extra-seat policy, has loosened restrictions on securing a second adjacent seat.

The amended rule, which goes into effect immediately, allows passengers who require additional space for safety reasons, such as larger customers or people with a disability, to receive a free neighboring seat at the boarding gate. The previous rule required passengers to purchase the additional seat and request a refund within 90 days of travel.