AITechnologyUXDesignConversational AI The Job Title Didn’t Exist Five Years Ago. Here’s What It Actually Takes Now.

Santhosh Reddy Kanthala

5 min readOct 22, 2026

Part 4 of 4 — Building the Team and the Career: Hiring and Growing Conversation Designers for an AI-Native Future

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A year after the reconciliation feature shipped, Priya was no longer the designer who got pulled into a meeting she hadn’t asked for. She was leading a team of three, and Ledgerly’s Head of Product had a new problem: how do you hire for a role that barely had a name five years ago, and whose job description keeps changing under everyone’s feet as the underlying technology moves?…