Here’s a story that several OMAAT readers have now brought to my attention, as they’re wondering how something like this is possible. I can totally see how this can happen in the first place, though unfortunately the customer service response is where things get super frustrating.

Air France claims passenger skipped segment, but he didn’t

How could this happen, what can we make of it?

Bottom line

Air France claims passenger skipped segment, but he didn’t

There’s a thread on X that’s getting quite a bit of attention, involving an Air France-KLM ticket, with the outbound flight from New York (JFK) to Amsterdam (AMS) on KLM, and the return flight from Paris (CDG) to New York (JFK) on Air France.

This story is shared by the partner of the person who was impacted by this.…