Tech

Published Thu, Oct 29 2026 10:58 AM EDT Updated 3 Hours Ago

Key Points

ServiceNow's stock is headed for its worst day ever.

The company posted underwhelming third-quarter results, reigniting AI disruption concerns.

Investors are looking for signs of a payoff as businesses pour billions into AI investments.

Bill McDermott, CEO of ServiceNow speaks with CNBC on May 5, 2026.

CNBC

ServiceNow shares sank 25% on Thursday and headed for the worst day ever after the enterprise software company's third-quarter results underwhelmed, reigniting artificial intelligence disruption concerns.

"This was a little bit uncharacteristic for ServiceNow standards, just in terms of the lack of upside," Citi's Tyler Radke told CNBC on Thursday.

Revenue grew more than 20% during the period to $4.11 billion, which was roughly in line with a $4.10 billion estimate from analysts polled by LSEG.…