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We Migrated the Server and Only Payments Died — Reverse DNS and Error 908 from a Payment Gateway
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We Migrated the Server and Only Payments Died — Reverse DNS and Error 908 from a Payment Gateway

DEV Community: php·sunah kim·12 days ago
#isf1Bu1r
#devto#dev#payment#domain#production
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The setup

While migrating a production EC-CUBE (PHP e-commerce) site to a new cloud instance, I clicked "confirm payment" on the new server and got this from the payment gateway (GMO Epsilon, a common Japanese payment provider):

ERR_CODE 908 "The order's source host information does not match the source IP address"

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The gateway's admin console already had the site's domain name and the old IPs registered as allowed sources. The domain's A record was already pointing at the new IP. So why was it rejected? Digging in, I found that the assumption "we registered the domain, so we're safe when the IP changes" had never actually worked — not even once .

Three traps

1. What I saw wasn't a 908 — it was a 500

The first visible symptom wasn't even a payment error. It was EC-CUBE's generic "system error" page (HTTP 500). The logs told the real story:

gmo_epsilon.ERROR: ... ERR_CODE=908 ERR_DETAIL=...…

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