My professional journey didn't begin with writing code. It began in customer service, where my career started before I moved into frontend development and, later, software quality assurance.

Today, I approach software from both perspectives. Frontend engineering has taught me to think about how an application is built and how people interact with it. QA has taught me to question assumptions, investigate behavior, and look for evidence that something works as intended.

Those two perspectives shape how I approach engineering and the philosophy behind Naj Builds:

BUILD • VALIDATE • SHIP

From customer service to building software

I worked in customer service from May 2021 to April 2023. In April 2023, I transitioned into a Junior Frontend Developer role, contributing to frontend development in a Laravel-based application environment.

That was an important change in my professional responsibilities. I was no longer looking at software only from the perspective of someone interacting with it.…