After a woman challenged the rejection of her benefits under the insurance policies of her parents, who died in an accident in 2014, a consumer commission found Life Insurance Corporation of India (LIC) liable for deficiency in service and ordered it to pay Rs 1 lakh to the woman. The daughter’s case stems from a Double Accident Benefit scheme under the insurance policies, and she claimed she was denied the payout despite receiving succession certificates in 2022.

A bench of president Devendra Mohan Mathur and member Pawan Kumar Bhardwaj also ordered it to pay Rs 11,000 as compensation and litigation costs.

“The complainant had to initiate legal proceedings against the opposite parties to secure her rights. During the course of these proceedings, she had to face mental and financial harassment and hardship.…