I spent 2 years managing customer support for my small e-commerce store. Every day I'd answer the same 15 questions: "Where's my order?", "Can I return this?", "Do you ship to [country]?".

I finally automated it. Here's everything I built.

The Problem: Repetitive Support Kills Productivity

For every 100 orders I shipped, I'd get 20-30 support emails. 80% of them were identical questions I'd already answered thousands of times. I was spending 3+ hours a day on support that could have been handled in minutes.

Solution 1: Auto-Reply to Common Questions

This script reads incoming emails, detects the intent, and sends an automatic reply:

import imaplib , smtplib , email , re from email.mime.text import MIMEText from email.mime.multipart import MIMEMultipart

TEMPLATES = { " order_status " : { " keywords " : [ " where is my order " , " order status " , " tracking " , " when will " , " hasn ' t arrived " ], " reply " : """ Hi {name},

Thanks for reaching out! Here ' s how to check your order status:

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