Twilio posted its fastest growth in years — here's what the numbers mean for CX leaders navigating the AI infrastructure decision.

The Gist

Voice AI hits a milestone. Twilio's voice revenue grew 20% year over year in Q1 2026 — its highest growth rate in 19 quarters — as AI-driven use cases move from pilot to production across customer service, contact centers and sales.

Platform consolidation is accelerating. Multi-product customer count grew 29%, as CX leaders consolidate fragmented vendor stacks onto unified communications infrastructure that can deliver context, memory and orchestration at scale.

Orchestration is the new battleground.…