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Airbnb hosts can no longer ask guests to clean dishes or make beds

Business - Latest - Google News·4 days ago
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Airbnb hosts can set only “reasonable” housecleaning duties for guests, according to new guidelines rolled out by the tech giant, with tasks such as dishwashing and bed stripping now the sole responsibility of homeowners.

While Airbnb bookings have always included cleaning fees, there hadn’t been universal policies on what hosts can ask their renters to complete.

But now, starting with rentals on Nov. 20 , Airbnb will limit those guest responsibilities to “set clear expectations” for hosts whose house rules must be “reasonable and comply with” the new requirements.

Hosts cannot ask “guests to complete tasks that require significant effort or time, or would typically be performed by a cleaner, including stripping the bed, taking trash offsite, or washing and putting away dishes,” Airbnb said .

The new guidelines come after years of customer complaints, travel industry expert Clint Henderson told NBC News.

“So this is pretty major for consumers,” said Henderson, managing editor and spokesperson for the…

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