Originally published at norvik.tech

Introduction

Explore the complexities of non-deterministic AI in customer service. Understand its mechanics and implications for technology and business.

Understanding Non-Deterministic AI

Non-deterministic AI refers to systems that do not produce the same output given the same input every time. This concept is critical in customer support environments where unpredictability can lead to inconsistent service experiences. A prominent example of this is the recent incident involving a major airline's customer support chatbot, which failed to provide accurate information during a peak travel season.…