A Telangana consumer commission has directed an online grocery delivery platform to pay a total of Rs 57,000, including Rs 7,000 in compensation and costs to a customer who was allegedly charged more than the maximum retail price (MRP) for a grocery item. The man, an advocate, had ordered tender jackfruit and a pack of instant poha for Rs 293, including Rs 5 in handling charges. He alleged that a product with an MRP of Rs 150 was listed at Rs 214 before discount and sold to him for Rs 184 after discount.

President Chitneni Latha Kumari and member Kathyayani Khandavilli of the Ranga Reddy District Consumer Disputes Redressal Commission held that charging more than the MRP and offering a discount on the inflated price amounted to an unfair trade practice.

“The lame excuse that was taken by the opposite parties (online grocery delivery platform) that the prices of the product may be modified from time to time and there can be an unintended error with respect to prices and other information of the products is…