Managing a council website is a high-stakes balancing act. From updating council tax rates to announcing urgent service changes, every word must be accurate, accessible and approved. One wrong digit or an accidental “publish” on a sensitive draft can lead to more than just a typo; it can lead to a loss of public trust or even legal issues.

The content challenge

Councils handle an incredible volume of complex, time-sensitive information. Without a rigid structure, content risks inconsistent quality, governance gaps and the constant threat of accidental publishing. When multiple departments are contributing to the same site, the potential for delays or "content rot" grows exponentially.

The solution isn't just better training; it's better tools.…