Apple says a ‘small number’ of iPhone Duos have shown the cracked inner screen problem and that owners should contact AppleCare.

Apple says a ‘small number’ of iPhone Duos have shown the cracked inner screen problem and that owners should contact AppleCare.

by

Oct 26, 2026, 5:28 PM UTC

Photo: Amelia Holowaty Krales / The Verge

Jay Peters

is a senior reporter covering technology, gaming, and more. He joined The Verge in 2019 after nearly two years at Techmeme.

Following reports of iPhone Duos with cracked and broken inside screens, often showing a bright line running from the center to the right side, Apple says in a statement to Bloomberg and 9to5Mac that it’s aware of “an issue impacting the inner display” on a “small number of iPhone Duo units.” If your iPhone Duo is affected, Apple says to contact AppleCare for a replacement.

Here is the full statement, which Apple’s Alex Kirschner shared with The Verge :

The response to iPhone Duo from early users has been incredibly positive, and we are seeing…