The complainant claimed that the revised timings were not communicated to him. (Image generated using AI)

A passenger who missed his train after its departure time was allegedly changed without proper intimation will get a refund of Rs 10,620, along with Rs 5,000 compensation, as directed by the Ferozepur District Consumer Disputes Redressal Commission.

President Kiranjit Kaur Arora and member Suman Khanna noted that the non-intimation regarding the early departure of the train amounts to a deficiency in service and directed the opposite parties, including Northern Railway, Konkan Railway and IRCTC to pay the amount.

“…passengers have the right to timely and quality services and they should not be the subject to the whims and fancies of the administration,” the order read.

Missed train

According to the complainant, he had booked three tickets for himself, his wife and daughter from Madgaon in Goa to Hazrat Nizamuddin in Delhi for June 10, 2024, for Rs 10,620.…