After a man complained of leakage and faulty flames in a built-in gas stove that endangered his and his family’s lives and property, a Kerala Consumer Commission has directed a cooking hob manufacturer and its service centre to pay a customer Rs 36,100 for deficiency in service for failing to repair the stove despite repeated repair attempts.

President S K Sreela and member Stanly Harold observed that the valves of the cooking hob purchased by the complainant had a gas leakage manufacturing defect from the very beginning.

“The complainant had repeatedly brought this defect to the attention of the both the seller from whom the product was purchased and the service centre. However, they failed to identified the complaint or rectify the defect.…