A Gurugram consumer commission recently directed a seller to pay Rs 1 lakh compensation to a woman who was allegedly sold a faulty external hard disk, resulting in the loss of her personal photographs, videos and important documents.

President Sanjeev Jindal and members Jyoti Siwach and Khushwinder Kaur held the seller liable for deficiency in service for not providing proper service and ordered it to “pay the amount of Rs 1,00,000 to the complainant as compensation for loss of photos and videos and other data relating to the precious moments of the complainant’s life on account of causing mental harassment, pain and agony…,” according to the October 7 order.

Refund, compensation ordered

According to the complainant, she had purchased a portable external hard disk for Rs 5,342 in 2018.…