A Haryana consumer commission recently directed Central Bank of India to credit a woman’s pending Pradhan Mantri Awas Yojana (PMAY) housing subsidy of Rs 1.99 lakh and pay Rs 10,000 in compensation and litigation costs , after the bank allegedly failed to release the amount despite repeated requests.

The commission found that the bank’s own records showed that her PMAY subsidy claim had been processed but remained unsettled, and noted that the bank failed to explain why it had not been credited.

President Nagender Singh Kadian, along with members Dr Tripti Pannu and Dr Vijender Singh , of the Rohtak District Consumer Disputes Redressal Commission was hearing a complaint filed by a woman who had taken a Rs 15 lakh housing loan from the bank in 2017 and claimed that she was eligible for a Rs 1.99 lakh subsidy under PMAY.

“The endorsement made by the respondent (Central Bank of India) itself establishes that the subsidy claim had been generated but had not been settled.…