For nearly a decade, American Airlines insisted that seatback screens were yesterday’s technology. Why install expensive entertainment systems when everyone carries a smartphone, tablet, or laptop? TV Screens are dead on short haul flight, that was the way of US Airways management that took over American Airlines and TVs were dead
This week, the airline quietly admitted what many travelers have been saying for years: passengers still want seatback screens. And not just in business class. American announced that every seat on its narrowbody fleet will eventually get a modern entertainment screen, along with more premium seating, upgraded cabins, and Starlink Wi-Fi.
For frequent flyers, this is one of the most significant product announcements American has made in years. Now they will play catch up with Jetblue, Delta, and United.…