The following article originally appeared on the Elevate newsletter and is being reposted here with the author’s permission.

Peek under the hood of most “production agents” shipping today and you won’t find intelligence. You’ll find custom plumbing, fragile session logic, shared service accounts, and a security model held together by hope. This can be so much better.

If you’ve spent the last 18 months putting agents into production, you already know the models and tools have gotten dramatically better. You also know the problems that are still burning your on-call rotation are not problems you can prompt your way out of.…