I joined my current Account Manager role with a solid customer-facing background, but we were both clear from day one that I needed some coaching on the commercial and negotiation side.

Despite that, I was expected to become autonomous almost immediately and inherited 250+ accounts, many of which hadn't been properly followed up on in months.

I passed probation, hit my initial targets, and even received an unsolicited raise after six months as recognition for my work. The weekly call coaching we'd started was eventually dropped because, according to my manager, there was "no longer a need".

Fast forward to now.…