What happened

My crypto assets have been inaccessible since KuCoin's 2025 mandatory French-user migration to ZBX. One year later, Kucoin can't tell me where they are. Here's the documented timeline.

On July 23, 2025, KuCoin announced that French users' unwithdrawn crypto-assets above USDC 10 would be "securely transferred" to Zillion Bits Ltd (ZBX), with access from September 1, 2025.

My AKT holdings were subsequently converted by KuCoin into USDC as part of this offboarding process.

On September 9, 2026, I tried to claim those USDC on Kucoin interface, but it is not working.

ZBX now tells me that it no longer accepts retail clients, that the KuCoin→ZBX migration partnership has ended, and that the manual claim process is no longer available.

I contacted KuCoin.…