Hi

I had a bill from Quest for $600, on my insurance portal it was processed. On my Quest account it said patient’s responsibility is $0, amount due is $0 and status is closed. Late last year.

Fast forward to this week on the same day I got mail from Quest for the same bill and another mail from debt collectors.

I called Quest to set up a payment plan, they said they can’t offer one and I would have to call the debt collectors. On the same call after many questions Quest said I can pay whatever amount I can do now and continue doing that until I paid it off. After ending the call I checked my Quest app and the amount I paid was in fact deducted from the total and I have the option to pay custom amount at any time.

With the debt collectors mail they gave me until somewhere in May to contact them and set up a payment plan.

The insurance adjusted the claim to rejection months later and did not send a new EOB and I had switched to another insurance.…