So I've been trying to figure out which SaaS companies are actually going to survive the AI agent "apocalypse" and I keep coming back to Pegasystems... hear me out.
The basic SaaS fear is simple basically AI agents let one person do the work of five people, so companies won't buy five software seats anymore. They'll buy one. Revenue dies, multiples compress, SaaS stocks crater. We already saw this play out when the whole sector got destroyed earlier this year and most SaaS stocks havnt recovered PEGA included.
But here's what's interesting to me about PEGA. They're not a point solution that ChatGPT or claude etc can replace. They do workflow automation for complicated enterprise stuff like customer service, claims processing, and sales operations. The kind of work where if you screw up, actual money gets lost or you end up in regulatory trouble.…