Insurers​‍​‌‍​‍‌​‍​‌‍​‍‌ have to deal with a lot of different difficult situations at the same time. While IT teams are struggling with too many priorities and too few resources due to the combination of changing customer expectations, compliance requirements, and digital transformation goals, all departments from claims to underwriting are asking for faster, more reliable applications. However, traditional development cycles are slowing everything down.

​So, what is the outcome? Employees are losing opportunities, getting frustrated, and customers do not receive responses on time. The gap between IT’s capabilities and business needs is getting bigger as insurers are racing against time to provide accurate and quick services, thus, the difference between what IT can deliver and what the business really needs is widening.…