PolyAI's new Agent Development Kit lets enterprise developers build on CX AI agents using their own IDEs, coding assistants and version control workflows.

The Gist

New toolkit: PolyAI launched its Agent Development Kit (ADK), designed to let enterprise developers build and manage AI customer service agents using standard software development tools and workflows.

S peed claims: The company says early customers cut development time from weeks to hours, though specific customer names were not disclosed.

Platform play: The ADK complements PolyAI's existing no-code Agent Studio, positioning the company as a full-spectrum platform for both technical and non-technical CX teams.

Enterprise CX development teams have long faced a frustrating tradeoff: adopt purpose-built AI platforms that lock them into rigid interfaces, or cobble together custom solutions outside the tools they actually use.

PolyAI is making a case that neither compromise is necessary.

The London-based conversational AI vendor this week…