Little Backgorund, I am in the space for over 15 years, mostly worked with large scale customers where pain and tolerance for cost was very different.
I’m curious to know how you are handling monthly inactive users, PSL sprawl, procurement visibility to high and low usage per month of various licenses?

Do you guys build custom reports? Use to use optimizer or good old spreadsheets?
Also, how do you manage quarterly reviews as well?

Trying to understand if the pain point I had were real for people across various sizes or org and industry.