Some Samsung Galaxy owners say the latest software update left their phones stuck at setup. Others report batteries that drain far faster than before. On Monday, Samsung started offering Galaxy S26 owners another update, but its release notes don’t say which problems it fixes.

If you own a Galaxy S24, S25 or S26, this is the update that may show up on your phone.

The trouble centers on One UI 9, Samsung’s new version of its phone software, which runs on Android 17. According to a SammyFans report, some phones showed an “Access Denied” error after installing it and couldn’t get past setup. Owners of Galaxy S24, S25 and S26 phones, plus at least one foldable, posted about it online.

These phones don’t appear to be permanently broken. Android Authority noted the problem didn’t look like a true brick, since the phones still turn on.…