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Human therapists went on strike to protest AI counsellors replacing them

Digital Trends·Rachit Agarwal·6 months ago
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Home Computing News When the people treating your anxiety are anxious about AI, maybe we should listen. Growtika / Unsplash More than 2,400 Kaiser Permanente mental health providers in Northern California have just concluded a 24-hour strike. One of their central concerns resonates with anyone working in an industry being disrupted by AI: the fear that artificial intelligence could replace their jobs. Kaiser has reassured that AI is not taking away jobs from therapists. The company told NPR it does not use AI to make medical or care decisions. But workers say the changes they are already seeing tell a different story.  Licensed clinical social workers are being pulled from triage and replaced by unlicensed staff following scripts or apps handling patient assessments online. Therapists see this as a stepping stone toward AI-driven care. Is AI actually replacing therapists? Not yet, according to psychologist Vaile Wright, senior director of health care innovation at the American Psychological Association.…

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