#conversationalai

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How Omnichannel Contact Center as a Service (CCaaS) Platforms Enhance Customer Loyalty

DEV Community: ai·Shamita Nanware·3 months ago

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#dev #customerexperience #contactcenter #ai #cloudcontactcenter #digitaltransformation

QKS Group has released an extensive market research study on the global Contact Center as a Service...

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Quiq Governs Voice, Messaging & Agents in One CX Layer

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Quiq Governs Voice, Messaging & Agents in One CX Layer

CMSWire.com·Dom Nicastro·4 months ago

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#voiceai #ngrv #customerexperience #conversationalai #quiq #voice

Quiq's new platform coordinates voice, messaging and human agents under one governance layer, targeting enterprises stuck in AI pilot mode.

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Chatbase Merges Phone and Chat Into One AI Agent

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Chatbase Merges Phone and Chat Into One AI Agent

CMSWire.com·Dom Nicastro·4 months ago

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#voiceai #agenticcx #ngrv #conversationalai #voice #support

One AI agent now handles both phone and chat support, sharing knowledge, actions and escalation logic across channels.

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Everything I know about AI, I learned from a genie

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Everything I know about AI, I learned from a genie

Medium·Nicole Alexandra Michaelis·4 months ago

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#conversationalai #contentdesign #ux #ai #genie #something

Everything I know about AI, I learned from a genie A content designer's guide to not wasting your wishes on something stupid I was a lucky child. My parents and grandparents spent hours reading and …

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Sierra Raises $950M to Rewire Enterprise Customer Experience

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Sierra Raises $950M to Rewire Enterprise Customer Experience

CMSWire.com·Dom Nicastro·5 months ago

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#ngrv #customerexperience #conversationalai #sierraai #sierra #agents

Sierra's latest raise brings total investor commitment past $1B as its AI agents expand from support into sales, retention and the full customer lifecycle.

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