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Quiq's new platform coordinates voice, messaging and human agents under one governance layer, targeting enterprises stuck in AI pilot mode.

One AI agent now handles both phone and chat support, sharing knowledge, actions and escalation logic across channels.

SurveyMonkey's new Claude connector lets HR, CX and marketing teams build, distribute and analyze surveys without leaving the chat interface.

Alchemer Digital adds recurring prompts and multi-target interactions, pushing that always-on in-app feedback should replace post-interaction survey.

8x8 released six platform updates targeting AI deployment delays, queue monitoring gaps, login drop-off and CRM integration limits.

Sierra's latest raise brings total investor commitment past $1B as its AI agents expand from support into sales, retention and the full customer lifecycle.

Optimizely's Remote MCP Server lets teams manage feature flags and experiments directly from Claude, ChatGPT, and other AI tools.

New module unifies surveys, Google reviews and social feedback to help multi-location service brands turn customer sentiment into revenue.

Acquia Source now unifies content, DAM, governance and AI agents — with human-in-the-loop controls built in.

Microsoft expanded agentic AI across Copilot Studio and Dynamics 365, adding real-time voice and autonomous agents for service and sales teams.

ASAPP expanded its CXP with five specialized AI agents designed to automate enterprise contact center operations from discovery through optimization.

The startup says its multi-agent system acts on marketing data rather than just reporting on it. Armilar led the round at a $30 million valuation.

With 60 million assets ingested in 9 months and Khosla Ventures leading, Shade presses its case as the intelligent file system for enterprise creative teams.

From CMSWire.com - All News: Conductor Launches AgentStack for Answer Engine Optimization

The CDP vendor unveiled an AI-native platform and conversational workspace designed to automate enterprise marketing workflows.

Oracle's new Fusion Agentic Applications for CX promise autonomous execution across sales, service and marketing workflows.

Canva's dual acquisition of Simtheory and Ortto signals a push beyond design into agentic AI workflows and full-stack marketing automation.