8x8 released six platform updates targeting AI deployment delays, queue monitoring gaps, login drop-off and CRM integration limits.

The Gist

Faster AI deployment . AI agents can be built and shipped with less integration overhead.

Sharper IT visibility . Real-time analytics and dashboards improve queue and call monitoring.

Lower friction for CX leaders . Teams can tighten integrations without new infrastructure or third-party vendors.

8x8, Inc. released updates to its Platform for CX on May 5 covering AI agent development, real-time analytics, mobile authentication and CRM integration. According to the company , the updates address delays in AI deployment, gaps in queue monitoring, customer login drop-off and CRM integration limits.

The six capabilities are available now or in early availability on the 8x8 Platform for CX.…