#Customer

Silent AI agents are browsing and buying on your site unverified. Learn why binary blocks fail, and how endpoint-level governance protects revenue and security.

Oracle unveils five AI agents to automate sales, customer service, scheduling, and pricing while helping businesses improve efficiency.

Explaining a refund policy is easy. Issuing the refund takes integrations, permissions and logging. See which chatbot providers can do the work.

Oracle's new Fusion Agentic Applications bring governed, autonomous execution to sales, service and field operations within its Fusion Cloud CX suite.

SurveyMonkey and Kinsta surveys report most Americans prefer a human agent. Front-line bots that miss context are wearing customers down.

Customer relationship management (CRM) software plays a vital role in helping businesses manage...

Leading US banks have made a 'horrifying' discovery, uncovering evidence of unauthorized AI agents accessing customer accounts.