#Customer

The Mission America's industrial base runs on systems built in the 1980s. Billions of dollars in critical components (F-35 parts, industrial assemblies, electronics, bolts, and hoses) still move through email threads, excel sheets, and disconnected ERPs.…

Our users are building real automations with Tasklet — connecting dozens of services, writing complex workflows, and trusting an AI agent with critical work.…

Delivering software directly to customer clouds solves data gravity, yet operating across diverse environments requires a robust product architecture.

Datatilsynet just fined Elkjop NOK 20 million (€1.8m) for the forced consent in its loyalty club — five years after I told their DPO it was unlawful.

QKS Group has released an extensive market research study on the global Contact Center as a Service...

Artificial Intelligence (AI) is revolutionizing the banking and financial services industry, driving...

Acquisition will bring Fin’s customer agent platform to companies of all sizes, accelerating time-to-value and expanding Salesforce’s ability to deliver

The ex-waitress says she was punished over a massive tip. Olive Garden claims a failed transaction and “unrelated” conduct tell a very different story.

The startup landscape is evolving faster than ever, creating both opportunities and challenges for...

Learn how to conduct an AI brand audit to ensure accurate customer information about your locations across the web.

Key Takeaways Customer journey maps are visual representations of how users move through your...

Building MemBot AI: Creating a Customer Support Assistant with Persistent Memory ...

Inside the viral Georgia dispute over a $700 Olive Garden tip, a fired server, and a customer who says the restaurant’s story doesn’t add up.

TLDR - auto lenders are using AI bots to negotiate insurance settlements with inaccurate information. How can I Captain Kirk them and get a live person on the phone? I am an insurance claims adjuster.…

Customer success metrics rarely reach AI systems. SEO teams can extract onboarding wins, performance data and advocacy into structured, machine-readable formats that influence recommendations.…

Agentic CRM systems now predict customer needs, trigger autonomous workflows and personalize interactions at scale inside platforms like Dynamics 365.…

Over the past few weeks, I've been building a side project called FlowChat SDK - a real-time customer...

You guessed it. AI. A chatbot that fails to solve customer problems may create more financial risk than operational savings.

Discover the top 7 customer journey mapping tools to enhance user experience. Learn how these essential tools can help you visualize and optimize your customers' journeys for better engagement and satisfaction.

The rapid growth of digital technology has transformed how entrepreneurs build and expand businesses....