#Customers

One of the most useful heuristics I have when doing office hours with startups is to ask: what would make this company more powerful? Asking how the company could make more money is a good heuristic too, but it tends to yield incremental improvements.…

Decades before recommendation algorithms, video stores served as social hubs where conversation and camaraderie became a form of taste-making.

A common complaint about mobile carriers is that they launch attractive new plans and other deals that are limited to...

Verizon is launching a new Simplicity plan that starts at $30 per month for new customers, with the same price for each line.

The real estate industry is changing fast and custom mobile applications are becoming a big thing for...

The world’s biggest chipmaker says it could take a ‘very long time’ to fulfill customers’ needs with US-based production.

Running a WooCommerce store in 2026 is a different game than it was even two years ago. Customers are...

Intel's E-core Xeon and silicon-engineering leads took press questions at Computex.

Customers now routinely ask delivery drivers if they received the full tip after major settlements against Walmart Spark and allegations against DoorDash and Uber Eats.…

You guessed it. AI. A chatbot that fails to solve customer problems may create more financial risk than operational savings.

AI is compressing consumer discovery, decision-making, and service into fewer, faster, and increasingly invisible moments. Answer engines and AI agents now decide what customers see — or don’t.…

Rivian’s software chief sat for a new interview after launching the company’s AI assistant, and said AI makes the CarPlay debate “obsolete.”

Many homes have only had a few months to get accustomed to Colorado Springs Utilities’ new Energy Wise rates. Beginning Monday, they will have to adopt to a temporary increase in the rates. From the beginning of June until Sept.…

Delta’s reliability problems are showing up where they can least afford them: New York–Los Angeles, the premium transcon route packed with business travelers and high-profile customers.…

Delta has a very low net promoter score (NPS) on flights between New York and Los Angeles, and that's a problem the airline wants to address.

Read why Akamai was named the only Customers’ Choice in the 2026 Gartner Peer Insights Voice of the Customer for API Protection.