#Customers

2026 earnings reports from CX vendors show customers buying AI one narrow job at a time, starting with voice self-service and call analytics.

As part of the settlement, GM must get drivers’ express consent before it collects or shares their driving and location data.

Discover 5 proven tips on how to increase store sales quickly and effectively. Boost your revenue and attract more customers with these actionable strategies designed for retail success.

Six model families tuned on the same folds; the top three are statistically tied, so the readable one gets the job.

Three customers suffered chemical burns after drinking margaritas mistakenly made with industrial degreaser at a Chili's restaurant in Forest City, North Carolina.

The Federal Trade Commission, the People of the State of California by and through the Los Angeles County Counsel and San Francisco City Attorney, and the Attorneys General of the States of Colorad

Copilot daily users grew nearly 50% last quarter and five times in a year, Nadella says. Microsoft gave no new count of paying users.

Eight states join the Toast FTC lawsuit over hidden fees, a $0.99 charge on diners and cancellation hurdles. Toast says it will fight in court.

Students and parents are NOT customers. They are employees. They are there to do a job. Students' job is to learn to the best of their abilities. Parents' job is to support the student so they are successful.…

Introduction In today's digital world, developing a good software product is not enough to guarantee business success. Software development companies must also find effective ways to market their products, attract potential customers, build trust, and…

A Stripe customer metadata sweep pages through a segment using has_more and starting_after, flags...

Big Red says AI units will add to subscriptions, as it juggles $90BN-plus capex, mounting debt and a $225BN revenue goal for 2030

Most VoC programs collect plenty of feedback and change very little. Here is how direct, indirect and inferred feedback become measurable fixes.

SK Hynix has signed long-term agreements and is in discussions with other customers, but expects it to be 'difficult to fully meet customers' volume requirements in the near term.'

Serval Series C: Jake Stauch calls Serval ‘a true alternative replacement for platforms like ServiceNow’ as Sequoia leads $150m at $3bn.